Organizational Change Management Demo Questions

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Organizational Change Management Sample Questions:

Question: 1) What should a change manager keep in mind when designing the process for capturing lessons learned? (3 correct)
1.) The results of the lessons learned activity should be treated confidentially.
2.) A predefined structure and scope of topics help to cover all relevant aspects.
3.) The focus on topics that didn't go well saves time during the workshop.
4.) A workshop setting is the best way to capture lessons learned.
5.) Clear rules of engagement, such as "avoid finger-pointing", facilitate the process.

Question: 2) What are some typical symptoms of low user adoption after the go-live of a SAP cloud solution? (2 correct)
1.) Users stick to old processes and apply workarounds wherever possible.
2.) Users strictly follow the new organizational policies and procedures.
3.) Users avoid consuming additional, value-adding functionalities.
4.) Users constantly change the way they interact with the system in their daily work.

Question: 3) What are the key elements of a user adoption strategy for an SAP cloud implementation? (2 correct)
1.) Agreed catalog of strategies to mitigate user adoption risks or issues
2.) Defined process for monitoring the selected user adoption indicators
3.) Agreed list of appropriate user adoption indicators before and after go-live
4.) Identified business stakeholders to be informed about the analysis results

Question: 4) What is the main goal of a business readiness assessment in an SAP cloud project?
1.) Detect people-related issues and challenges for an upcoming go-live
2.) Identify business managers that must be motivated to support the go-live
3.) Collect ideas for change communication activities to support the go-live
4.) Evaluate if the incentive systems are suitable to support the upcoming go-live

Question: 5) The project leadership team agreed on the pulse check objectives, focus topics, target groups, and guiding principles. What are the next steps that must be executed to set up a pulse check? (2 correct)
1.) Plan the survey waves for the remaining project duration.
2.) Involve employee representatives if required due to legal regulations.
3.) Develop the questions and prepare the questionnaire in a survey platform.
4.) Inform the steering committee about the time schedule for the pulse check.

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