FAQ - SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

Here we are listing all SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Frequently Asked Questions. These are mostly asked when appearing for SAP Service Cloud Version 2 Exam. Once you go through it, this will help you to better prepare for exam.

What are the total questions for the C_C4H56I_34 exam?

80 questions

What is the cost of C_C4H56I_34 exam or SAP Service Cloud Version 2 certification fees?

200 USD if you purchase CER001 (1 attempt) and 500 USD if you purchase CER006 (6 attempts).

What is the passing percentage for SAP Service Cloud Version 2 exam?

71 Percentage

What is the duration of exam C_C4H56I_34?

180 mins

What are the topics covered in exam C_C4H56I_34?

- Master Data( 11% - 20% ) =>Set up master data regarding Account, Contact, Product, Organization and employees
- Cases( 11% - 20% ) =>Configuration Document Types, Party Role, Status Schema and Business Flows
- Communication Channels( 11% - 20% ) =>Configuration the Agent Desktop for CTI and Interaction Center Processes. Configuration of the communication channel E-Mail to manage E-Mail Inbound scenarios including configuration Response Templates for Outbound scenarios
- Personalization and Extensibility( 11% - 20% ) =>Manage the Personalization, Extension fields, Validations and Determinations
- Service Elements( 11% - 20% ) =>Configuration SLA, Categories and Case Routing
- Basic Setup( <= 10% ) =>Enable the system through Activation of Services to be able to make the system SSC V2.0 ready for implementation
- User Management( <= 10% ) =>Manage the creation of User and business roles including authorization
- Service Objects( <= 10% ) =>Set up the service objects Registered Products, Installed Base and Warranty

What books needs to be read for exam C_C4H56I_34?

C4H56I - Implementing and Using SAP Service Cloud Version 2

Where to get Study Material and books for C_C4H56I_34?

You can check here SAP Service Cloud Version 2 books.

In how many languages C_C4H56I_34 exam available?

English

What is the level of SAP Service Cloud Version 2 exam?

Associate

What is the process to register C_C4H56I_34 exam?

Go to training.sap.com and register with your E-Mail id.
Confirm your email address and finish the registration.
If you are planning to take only this exam, then you need to buy for Single attempt subscription which is CER001. CER001 giver 12 months period in which you can schedule the C_C4H56I_34 exam.

Search for product CER001 on SAP website and add it to cart and do the checkout.
If you are planning to do multiple SAP certifications, then you should consider buying CER006 product. CER006 also gives 12 months period in which you can schedule maximum 6 exams.

Once you have purchased either CER001 or CER006, you will get access to SAP certification hub.
Click on your profile icon and select “Access purchased Subscriptions” as shown below:

Go to SAP certification hub. click on “Exam Dashboard”. Next, click on “Schedule an exam” and you are good to go.

Successful completion will make you receive an SAP Certification digital badge for your accomplishment.

How is the exam conducted?

SAP C_C4H56I_34 Certification exam is remotely proctored via a webcam on your PC or laptop, and you can schedule your exam 24/7 via Certification Hub.

Do I need to go someplace to take the C_C4H56I_34 exam?

No, exams are available online 24/7 and each exam is proctored remotely. You can take exams anywhere in the world as long as you have an Internet connection and a laptop or desktop computer with a webcam.

Do I need to be alone to take exam?

Yes, phone should also be switched off. Your exam supervisor or examiner will ask you to rotate your webcam around the room prior to beginning your SAP Certification exam. Please ensure the area contains only permitted items approved by your exam supervisor. Whiteboards and bulletin boards must be cleared, erased, or covered, unless they are facing away from you. All cell phones, tablets, and other communication or recording devices must be removed from the computer area.

Can I take SAP C_C4H56I_34 Certification exam on a tablet computer?

No, tablets are not supported.

What do I receive after successful completion of exam?

Successful examinees receive an SAP Certification digital badge for their accomplishment.

What is the benefit of taking the exam?

Gain a highly recognized accreditation of excellence.
Differentiate yourself in the labour market.
Validate your skills to execute with confidence.
Possibility to attain higher wages and billable rates with a highly valued credential.

Can I retake for SAP Service Cloud Version 2 exam, if fail?

You can attempt C_C4H56I_34 exam 2 more times. If in worst case, you still could not clear the exam after 2 times, then you will have to wait for next version of exam to arrive.

How can I get the practice questions for exam C_C4H56I_34?

Practice questions are very important to understand the pattern of exam. You can check C_C4H56I_34 practice questions here.

How to get SAP Service Cloud Version 2 certification dumps?

Check it out here: C_C4H56I_34 certification dumps

Tags: