Positioning SAP Business Suite via SAP Customer Experience Solutions Demo Questions

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Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:

Question: 1) Which SAP CX solutions enable businesses to personalize customer experiences? (2 Correct)
1.) SAP Marketing Cloud
2.) SAP Commerce Cloud
3.) SAP Business Intelligence
4.) SAP S/4HANA Financials

Question: 2) How does SAP Service Cloud improve customer service operations?
1.) By enabling ticket automation and AI-powered case management
2.) By forecasting financial risks
3.) By improving supply chain logistics
4.) By managing employee training programs

Question: 3) Which SAP CX solutions provide AI-powered insights for marketing automation? (3 Correct)
1.) SAP Marketing Cloud
2.) SAP Predictive Analytics
3.) SAP Customer Data Cloud
4.) SAP Fieldglass
5.) SAP BusinessObjects Analytics

Question: 4) Which SAP solutions are most relevant for B2B and B2C e-commerce? (2 Correct)
1.) SAP Commerce Cloud
2.) SAP Customer Data Cloud
3.) SAP HR Core
4.) SAP Predictive Maintenance

Question: 5) A telecommunications company is looking for a way to enhance customer support by using AI-driven tools, automating case management, and providing omnichannel support. Which SAP CX solutions should they consider? (3 Correct)
1.) SAP Service Cloud
2.) SAP Conversational AI
3.) SAP BusinessObjects
4.) SAP Predictive Analytics
5.) SAP Customer Data Cloud

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