FAQ - SAP Certified Associate - Implementation Consultant - SAP Service Cloud
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Here we are listing all SAP Certified Associate - Implementation Consultant - SAP Service Cloud Frequently Asked Questions. These are mostly asked when appearing for Implementation Consultant - SAP Service Cloud Exam. Once you go through it, this will help you to better prepare for exam.
What are the total questions for the C_C4H51_2405 exam?
80 questions
What is the cost of C_C4H51_2405 exam or Implementation Consultant - SAP Service Cloud certification fees?
200 USD if you purchase CER001 (1 attempt) and 500 USD if you purchase CER006 (6 attempts).
What is the passing percentage for Implementation Consultant - SAP Service Cloud exam?
65 Percentage
What is the duration of exam C_C4H51_2405?
180 mins
What are the topics covered in exam C_C4H51_2405?
- Communication Channel and Knowledge Base - 11% - 20% - Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.
- Service Objects - 11% - 20% - Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
- User Management - 11% - 20% - Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Identify how to use personalization and extensibility, including mashups and custom business objects.
- Customer Support Services - 11% - 20% - Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. Explain Contracts & Case Management in Service Tickets.
- Service Business Process - 11% - 20% - Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
- Reporting - <= 10% - Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
- Basic Setup Settings - <= 10% - Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer?s business requirements.
- Data Management - <= 10% - Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
- Managing Clean Core - <= 10% - Evaluate and apply clean core principles to ERP so that they can maximize business process agility, reduce adaptation efforts, and accelerate innovation.
What books/courses needs to be read for exam C_C4H51_2405?
- Using SAP Service Cloud
- Implementing SAP Service Cloud
Where to get Study Material and books for C_C4H51_2405?
You can check here the learning journey provided by SAP here Implementing SAP Service Cloud.
In how many languages C_C4H51_2405 exam available?
English
What is the level of Implementation Consultant - SAP Service Cloud exam?
Associate
What is the process to register C_C4H51_2405 exam?
- Go to training.sap.com and register with your E-Mail id.
- Confirm your email address and finish the registration.
- If you are planning to take only this exam, then you need to buy for Single attempt subscription which is CER001. CER001 giver 12 months period in which you can schedule the C_ABAPD_2507 exam.
- Search for product CER001 on SAP website and add it to cart and do the checkout.
- If you are planning to do multiple SAP certifications, then you should consider buying CER006 product. CER006 also gives 12 months period in which you can schedule maximum 6 exams.
- Once you have purchased either CER001 or CER006, you will get access to SAP certification hub.
- Click on your profile icon and select "Access purchased Subscriptions":
- Go to SAP certification hub. click on "Exam Dashboard". Next, click on "Schedule an exam" and you are good to go.
- Successful completion will make you receive an SAP Certification digital badge for your accomplishment.
How is the exam conducted?
SAP C_C4H51_2405 Certification exam is remotely proctored via a webcam on your PC or laptop, and you can schedule your exam 24/7 via Certification Hub.
Do I need to go someplace to take the C_C4H51_2405 exam?
No, exams are available online 24/7 and each exam is proctored remotely. You can take exams anywhere in the world as long as you have an Internet connection and a laptop or desktop computer with a webcam.
Do I need to be alone to take exam?
Yes, phone should also be switched off. Your exam supervisor or examiner will ask you to rotate your webcam around the room prior to beginning your SAP Certification exam. Please ensure the area contains only permitted items approved by your exam supervisor. Whiteboards and bulletin boards must be cleared, erased, or covered, unless they are facing away from you. All cell phones, tablets, and other communication or recording devices must be removed from the computer area.
Can I take SAP C_C4H51_2405 Certification exam on a tablet computer?
No, tablets are not supported.
What do I receive after successful completion of exam?
Successful examinees receive an SAP Certification digital badge for their accomplishment.
What is the benefit of taking the exam?
- Gain a highly recognized accreditation of excellence.
- Differentiate yourself in the labour market.
- Validate your skills to execute with confidence.
- Possibility to attain higher wages and billable rates with a highly valued credential.
Can I retake for Implementation Consultant - SAP Service Cloud exam, if fail?
You can attempt C_C4H51_2405 exam 2 more times. If in worst case, you still could not clear the exam after 2 times, then you will have to wait for next version of exam to arrive.
What topics are covered in Using SAP Service Cloud?
- Following a Day in the Life of a Service Agent
- Managing Customer Interaction
- Following a Day in the Life of a Field Service Technician
- Managing Objects to Support the Service Process
What topics are covered in Implementing SAP Service Cloud?
- SAP Service Cloud Overview
- Configuring Tickets in SAP Service Cloud
- Configuring Customer Interaction in SAP Service Cloud
- Managing Service Objects in SAP Service Cloud
- Setting up Maintenance Plans and Contracts in SAP Service Cloud
- Integrating SAP Service Cloud to Other Solution Areas
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C_C4H51_2405 FAQ | C_C4H51_2405 detail | C_C4H51_2405 study material
