FAQ - Solution Architect - Customer Experience
Here we are listing all Solution Architect - Customer Experience Frequently Asked Questions. These are mostly asked when appearing for Solution Architect for Customer Experience Exam. Once you go through it, this will help you to better prepare for exam.
What is the cost of C_C4HCX exam or Solution Architect for Customer Experience certification fees?
200 USD if you purchase CER001 (1 attempt) and 500 USD if you purchase CER006 (6 attempts). For two attempts, 276 USD.
What is the passing percentage for Solution Architect for Customer Experience exam?
60 Percentage
What is the duration of exam C_C4HCX?
180 mins
What are the topics covered in exam C_C4HCX?
| Managing Clean Core |
| The Intelligent Enterprise |
| SAP Commerce Cloud |
| SAP Customer Solutions |
| SAP Emarsys Customer Engament and SAP Marketing Cloud |
| SAP Integration Suite |
| Extensibility in SAP CX Solutions |
What books/courses needs to be read for exam C_C4HCX?
- Preparing for the C_C4HCX Certification
- Exploring SAP Sales Cloud Version 2
- SAP Service Cloud Version 2 - Consultant Course
- Getting started with SAP Emarsys
- Exploring SAP Customer Data Cloud Essentials
- From Onboarding to Governance: Mastering SAP Customer Data Cloud for B2B
- Exploring SAP Customer Data Platform Essentials
- Exploring the Technical Essentials of SAP Commerce Cloud
- Expanding upon Technical Essentials of SAP Commerce Cloud
- Mastering the Technical Essentials of SAP Commerce Cloud
- Exploring SAP Business Technology Platform
- SAP Cloud Platform Integration Service Overview
Where to get Study Material and books for C_C4HCX?
You can check here the learning journey provided by SAP here Becoming a Certified Solution Architect in SAP Customer Experience.
In how many languages C_C4HCX exam available?
English
What is the level of Solution Architect for Customer Experience exam?
Associate
What is the process to register C_C4HCX exam?
1. Register with an SAP Universal ID
Instead of a simple email registration, SAP now requires an SAP Universal ID.
- Go to learning.sap.com and sign up.
- Crucial: Link at least two email addresses (professional and personal) to your Universal ID. This ensures your certifications stay with you even if you change companies.
2. Select Your Attempt Subscription
SAP now offers three main standalone tiers for exam attempts. Choose the one that fits your needs:
| Subscription Type | Attempts | Key Features |
| One Attempt (CER001) | 1 | Single exam attempt. |
| Two Attempts | 2 | 2 attempts + 10 hours of hands-on practice systems. |
| Six Attempts (CER006) | 6 | Max 6 attempts (max 3 per specific exam). |
- Pro Tip: If you need study materials as well, consider the SAP Learning Hub subscription, which includes 4 exam attempts per year plus full access to all training content and "Stay Certified" assessments.
3. Purchase and Access
- Search for your chosen attempt tier on the SAP Training Shop or directly through the pricing links on SAP Learning.
- Complete the checkout. Once processed, your subscription will be tied to your Universal ID.
- To see your active attempts, go to SAP Learning > My Learning > Subscriptions.
4. Schedule via the Exam Dashboard
- Navigate to the specific page of the certification you want to take (e.g., C_C4HCX).
- Click the "Schedule" or "Go to Certification Exam" button. This will redirect you to the Certification Hub.
- Click on "Exam Dashboard".
- Find your exam in the list and click the Calendar Icon to pick a date and time.
- Important: Set your Time Zone manually. If left blank, it defaults to UTC, which often causes candidates to miss their window.
5. Prepare for the New Exam Formats
The format has moved beyond simple multiple-choice. Depending on the exam, you may encounter:
- Scenario-Based Assessments: Answering real-world problems in a simulated environment.
- AI-Guided Roleplay: For certain certifications, you may interact with an AI (Yoodli) to justify your technical decisions.
- Open-Book: Some practical exams now allow access to official SAP documentation during the test.
6. Maintain Your Badge ("Stay Certified")
SAP certifications now require an annual "maintenance" to remain valid.
- Your badge is valid for 12 months.
- To extend it, you must complete a "Stay Certified" assessment (a short, non-proctored quiz) on the SAP Learning portal before the expiration date.
Note: These assessments typically require an active SAP Learning Hub subscription to access.
How is the exam conducted?
SAP C_C4HCX Certification exam is remotely proctored via a webcam on your PC or laptop, and you can schedule your exam 24/7 via Certification Hub.
Do I need to go someplace to take the C_C4HCX exam?
No, exams are available online 24/7 and each exam is proctored remotely. You can take exams anywhere in the world as long as you have an Internet connection and a laptop or desktop computer with a webcam.
Do I need to be alone to take exam?
Yes, phone should also be switched off. Your exam supervisor or examiner will ask you to rotate your webcam around the room prior to beginning your SAP Certification exam. Please ensure the area contains only permitted items approved by your exam supervisor. Whiteboards and bulletin boards must be cleared, erased, or covered, unless they are facing away from you. All cell phones, tablets, and other communication or recording devices must be removed from the computer area.
Can I take SAP C_C4HCX Certification exam on a tablet computer?
No, tablets are not supported.
What do I receive after successful completion of exam?
Successful examinees receive an SAP Certification digital badge for their accomplishment.
What is the benefit of taking the exam?
- Gain a highly recognized accreditation of excellence.
- Differentiate yourself in the labour market.
- Validate your skills to execute with confidence.
- Possibility to attain higher wages and billable rates with a highly valued credential.
Can I retake for Solution Architect for Customer Experience exam, if fail?
You can attempt C_C4HCX exam 2 more times. If in worst case, you still could not clear the exam after 2 times, then you will have to wait for next version of exam to arrive.
What topics are covered in Preparing for the C_C4HCX Certification?
- Guided Study Path
What topics are covered in Exploring SAP Sales Cloud Version 2?
- Introducing SAP Sales Cloud Version 2
- Understanding a Sales Representative’s Daily Workflow
- Understanding a Sales Manager’s Daily Workflow
- Machine Learning Fundamentals and Generative AI Overview
- Understanding Microsoft teams Integration and Relationship Intelligence
- Working with the Mobile App
What topics are covered in SAP Service Cloud Version 2 - Consultant Course?
- Exploring SAP Service Cloud Version 2
- Starting Implementation
- Performing Master Data Setup
- Creating Service Objects
- Setting up Case Management
- Configuring Service Elements
- Configuring Communication Channels
- Overviewing SAP Service Cloud Version 2 Integration
What topics are covered in Getting started with SAP Emarsys?
- Discovering Key Features and Basics of SAP Emarsys
- Managing Data and Contacts in SAP Emarsys
- Segmenting Contacts in SAP Emarsys
- Creating Personalized Email Campaigns for Customer Engagement
- Automating Customer Journeys in SAP Emarsys
- Optimizing Marketing Activities
What topics are covered in Exploring SAP Customer Data Cloud Essentials?
- Getting to Know SAP Customer Data Cloud Solutions
- Navigating the Console and Managing Customer Identity
- Managing the Web UI and Web SDK
- Creating a Consent Statement and Implementing a Consent Record in a Web Application
What topics are covered in From Onboarding to Governance: Mastering SAP Customer Data Cloud for B2B?
- Introducing CIAM for B2B
- Exploring CIAM for B2B
- Organization Management
- Delegated Administration
- Authorization Management
- Integrating with a Website
What topics are covered in Exploring SAP Customer Data Platform Essentials?
- Getting Started With SAP Customer Data Platform
- Discovering the SAP Customer Data Platform Execution Flow and Use Case
- Defining Identity Resolution
- Executing CDP Data Ingestion
- Creating Data Insights
- Managing Engagement and Activation
- Designing Journeys and Flows
What topics are covered in Exploring the Technical Essentials of SAP Commerce Cloud?
- Introducing SAP Commerce Cloud
- Performing Configuration and Installation in SAP Commerce Cloud
- Understanding the Backoffice Framework
- Defining Data Modeling
- Managing Product Modeling
- Managing the Import and Export Features in SAP Commerce Cloud
- Learning and Performing the Flexible Search
- Managing Services in SAP Commerce Cloud
- Defining Facades in SAP Commerce Cloud
What topics are covered in Expanding upon Technical Essentials of SAP Commerce Cloud?
- Accessing the SAP Practice System
- Building and Deploying SAP Commerce Cloud with the SAP Commerce Cloud Portal
- Managing Security Essentials
- Managing Event-Based Communications
- Managing Processes with the Process Engine
- Customizing Order Management Processes
- Implementing and Managing CronJobs
- Developing Customized Workflows for User Collaboration
- Using the Validation Framework
- Employing Web Content Management
What topics are covered in Mastering the Technical Essentials of SAP Commerce Cloud?
- Accessing the SAP Practice System
- Installing SAP Commerce Cloud Composable Storefront
- Designing the Customers’ Shopping Experience with SAP Commerce Personalization
- Configuring and Customizing Search and Navigation Functionality
- Using Adaptive Search to Design a Personalized Search Experience
- Managing Promotions in SAP Commerce Cloud
- Managing Coupons and Using them in Promotions
- Using the OCC Module to Provide Commerce-driven RESTful Web Services
- Leveraging Additional Information on SAP Commerce Cloud
What topics are covered in Exploring SAP Business Technology Platform?
- SAP BTP Strategy: Overview
- SAP BTP: Architecture and Services
- SAP BTP: Application Development and Automation
- SAP BTP: Integration
- SAP BTP: Data and Analytics
- SAP BTP: Artificial Intelligence (AI)
- SAP BTP: Security Fundamentals
- SAP Cloud for Sustainable Enterprises
What topics are covered in SAP Cloud Platform Integration Service Overview?
- Describing the Integration Strategy of SAP
- Introducing SAP Integration Suite
- Understanding API Management
- Implementing Cloud Integration
- Exploring Event Mesh
How can I get the practice questions for exam C_C4HCX?
Practice questions are very important to understand the pattern of exam. You can check C_C4HCX practice questions here.
Tags: C_C4HCX FAQ | C_C4HCX detail | C_C4HCX study material | C_C4HCX practice tests
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