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Salesforce Certified User Experience Designer Free Questions - Part 2

Question No : 16) The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screensize, platform and orientation. Which design should the design use?
A. Responsive
B. Refactored
C. Reactive
D. Proactive

Question No : 17) A UX Designer wantsto ensure new Salesforce users are given the appropriate onboarding experience. Which two on-App Guidance customizations should be used?
A. Specify prompt scheduling
B. Customize prompt theme
C. Set prompt permissions
D. Configure minimum three steps

Question No : 18) Which two consideration should be made when conducting a Consequence Scanning workshop? Choose 2 answers
A. Consider design ramifications to prevent misuse and protect communities.
B. Prioritize marketing opportunities whendesigning features of a product.
C. Bring together a cross-function group with varied experiences.
D. Examine a product for potential inclusivity after it has been built

Question No : 19) Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design anappropriate solution for CK’s users?
A. Experience Cloud
B. Sales Cloud
C. Marketing Cloud
D. Service Cloud

Question No : 20) A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements isstay focused on out-of-the-box styling and components only. Which three methods would deliver a branded experience? Choose 3 answers
A. Select a footer and configure which social media links to display.
B. Display custom variations of pages based on userbehavior.
C. Select a theme and customize content including copy and imagery.
D. Use the theme editor to adjust fonts, text case, colors, and site logo.
E. Create flexible layouts for pages with unique background images.

Question No : 21) A sales representative needs to quickly see key fields whenever viewing an opportunity. Which three Salesforce feature would allow fields to be available when they are viewing a record? Choose 3 answers
A. Customer Links
B. Highlights Panel
C. Compact Layout
D. Tabs
E. List Views

Question No : 22) Cloud kicks wants to hire a deal closer. Which three activities wouldsomeone in this role do each day? Choose 3 answers
A. Update existing prospect and customer records.
B. Log activities such as calls, emails, and notes.
C. Review and work through their list of leads or opportunities.
D. Create cases from issues.
E. Customize and administer Salesforce.

Question No : 23) A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12different countries. Which two design considerations should be made when planning for this site?
A. Countries may read text in a different (right to left vs. left to right) and layouts will be to be adjusted.
B. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
C. Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.
D. Colors may have different culture meanings in differentcountries, changing the intent of UI elements.

Question No : 24) How should a UX designer differentiate between a voice and a tone?
A. Voicereflects the expression and the tone is the way one designs
B. Voice reflects the character and tone is one's strength
C. Voice reflects the frequency and tone is one's pitch
D. Voice reflects the personality and tone is the way ones speaks

Question No : 25) Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives. Which three Salesforce tools should be used to track and measure the adoption of the new process? Choose 3 answers
A. User Engagement Dashboard and Report

B. Custom Permission Sets

C. Salesforce Surveys for user Satisfaction

D. Visualforce App

E. Chatter polls

Question No : 26) Universal Containers' organizationwide-defaults model is private for the Account object. A sales repeats to opportunity records. Which level of access will the sales rep have to the related account record?
A. No access
B. Read/Create/Edit access
C. Read/Create access
D. Read-only access

Question No : 27) Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
A. Permission Set.
B. Object Permissions.
C. Custom Lightning Component.
D. Field-level security

Question No : 28) A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which three business outcomes represent these values? Choose3 answers
A. Less employee turnover
B. Greater market share
C. Economic growth
D. Critical investing
E. Fewer workplace debates

Question No : 29) Cloud Kicks’s development team is working on the build of a new custom component using VS Code. They often have new CSS dasses and properties conflicting with the Salesforce Lightning Design System (SLDS). What should simplify working with SLDS in Lightning Components?
A. Salesforce Developer Console should be used instead
B. SLDS Validator extension for VS Code
C. Install SLDS creatorfrom AppExchange
D. Keep the SLDS Stylesheet open for reference

Question No : 30) Cloud Kicks wants to modify one of its custom Lightning Web Components so that itsadministrators can change the look and feel depending on what type of Lightning page is used in. Which feature should be recommended?
A. Styling hooks

B. CSS loaded as a static resource

C. App Builder styling property

D. SLDS utility classes

 

Salesforce User Experience Designer Answers

 

Part 1

Part 2

Part 3

Part 4

Part 5

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