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Salesforce Certified User Experience Designer Free Questions - Part 4

Question No : 46) A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns. Which tool to install should need?
A. Lightning Design system Zip
B. Sketch plugin
C. Lightning Design system Unmagaged Package
D. SLDS Validator

Question No : 47) A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time. Which research methodology should be used?
A. Qualification

B. Quantitative

C. Qualitative

D. Quantizing

Question No : 48) A sales representative wants to personalize their own user experience. Which two recommendations should be made to provide more intuitive access regularly used content? Choose 2 answers
A. Personalize the Navigation bar.
B. Set up Quick Links in the Utility bar.
C. Customize the Home page experience.
D. Create shortcuts Favorites.

Question No : 49) A company provides a way for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers. Which three standard Salesforce objects should be used in this experience? Choose 3 answers
A. Property
B. Lead
C. Contact
D. Opportunity
E. Address

Question No : 50) A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions. Which testing method should be used?
A. Card Sorting
B. User Acceptance testing
C. Diary Studies
D. A/B testing

Question No : 51) A UX Designer needs to create a visual representation of a user’s series of steps to achieve a meaningful goal. Which UX design method should be used?
A. User Persona
B. Site Map
C. Lightning Flow
D. User Flow

Question No : 52) Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated. In which two ways could confirmation bias be avoided? Choose 2 answers

A. Interview users about the intended use of the product to support the questionnaire creation.
B. Obtain user feedback to reinforce known assumptions and support design decisions.
C. Diversity feedback by ensuring it features as many unique perspective as possible.
D. Review questions to remove assumptions about issues or problem not supported by quantitative data.

Question No : 53) Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
A. Prioritizing Innovation over copying the competition
B. Releasing Salesforce updates in managed packages over unmanaged packages
C. Reframing products in terms of user value over features and functions
D. Prioritize engagement number of impressions
E. Uncovering customer needs over broadcasting product benefits

Question No : 54) A UX Designer is going to create a custom app for a new team of service agents. Which three parts of the user interface could be customized? Choose 3 answers
A. Tabs within the apps’s navigation bar
B. Relationship between standard objects
C. Page layouts of the records
D. Details to be shown in the records highlights panels
E. Opportunity lead scoring

Question No : 55) Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce featuresshould be suggested to improve the end-user experience ?
A. Favorite the often used object
B. add the objects related list to the home page
C. personalized the navigation bar
D. create a custom component on a dashboard

Question No : 56) In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers
A. Include persistent headings.
B. Nest an accordion inside of another
C. Use the ‘’back’’ browser button to collapse content
D. Only allow users to open one selection at a time.

Question No : 57) Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which two Salesforce feature should be suggested to improve the end-user experience? Choose 2 answers
A. Favorite the often-used object.
B. Add the object’s related list to the Home page.
C. Personalize the navigation bar.
D. Create a custom component on a Dashboard.

Question No : 58) Cloud Kicks wants itsDiscovery team to help explain the relationships between process steps and business teams. Which types of process map should they produce?
A. SIPOC Map
B. High-Level Process Map
C. Cross-Functional Flowchart
D. Value Stream Map

Question No : 59) A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this?
A. Usability Testing
B. Surver
C. Focus Groups
D. Qualitative

Question No : 60) Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience. How many different dynamic dashboards could they create?
A. Up to 3
B. Unlimited
C. Up to 20
D. Up to 10
 

Salesforce User Experience Designer Answers

 

Part 1

Part 2

Part 3

Part 4

Part 5

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