Salesforce Certified User Experience Designer Free Questions - Part 5
Question No : 61) Cloud kicks is planning its einstein Bot implementation and has identifiedcommon issues the Bot can resolve. CK has determined that
extensive technical planning is needed for bot effectiveness and customer satisfaction
A. Training and support for planning
B. user interface planning
C. deboarding planning
D. voice and tone planning
Question No : 62) Cloud Kicks wants to represent stages for opportunities within the sales process. Which Salesforce Lightning Designing System (SLDS) component should be recommended?
A. Scoped Tabs
B. Activity Timeline
C. Progress indicator
D. Path
Question No : 63) During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:
A. Make the global search bar bigger on every page
B. Update the homepage with access to commonly used reports
C. Add the daily task component to the homepage
D. Create the mind board to communicate the visual style of the UI
Question No : 64) A UX Designer is asked to design a new application built on Salesforce. What should be their first step?
A. Create branding sets for each audience using Experience Builder.
B. Find and review relevant AppExchange packages.
C. Become familiarwith the Salesforce Lightning Design System (SLDS) component blueprints.
D. Design a series of custom web component for the app.
Question No : 65) A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased?
A. Include links to best practice artides for each finding.
B. Invite team members to observe usability sessions.
C. The Development team can perform script testing.
D. Create a new prototype to demonstrate improvement.
Question No : 66) Cloud Kicks wants to drive engagement on its website. Which two Salesforce features should boost engagement? Choose 2 answers
A. Einstain Bots
B. Automated Invitations
C. MyTrailhead
D. Salesforce Connect
Question No : 67) Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?
A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.
B. Design a custom Branding set in use interface, selecting a logo,colors, and font type.
C. Develop a custom Layout in user interface, attaching a new stylesheet in static resources.
D. Choose one of the built-in Salesforce themes that closest matches the design guidelines
Question No : 68) A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site
A. Country may read text is a differentdirection (right to left) vs (left to right) and layouts will need to be adjusted
B. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
C. colors may have different contrast ratios in somecountries and need adjusted contrast for proper visibility by users
D. colors may have different cultural meanings in different countries, changing the intent of UI elements
Question No : 69) Which criteria should the designer consider when selecting users fortesting?
A. Traits dissimilar to customer personas
B. Traits similar to friends and family
C. Traits similar to customer personas
D. traits of the most common demographic and ability
Question No : 70) What would it mean for the user when designing perceivable content?
A. The content should only be visible.
B. The content should not be visible to allsenses.
C. The content should not be visible to all senses.
D. The content should only be audible.
Question No : 71) Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing ruleswere created for each team. What is the side effect of this approach?
A. All sales reps will have Read access to Accounts for all Opportunities.
B. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.
C. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.
D. All sales reps will have Read access to all Accounts.
Question No : 72) The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement. Which two best practices should be considered? Choose 2 answers
A. Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.
B. Find the dosest Salesforce Lightning Design System (SLDS) Blueprintto help inform the custom Lightning component.
C. Create HTML markup and link the SLDS stylesheet via static Resource.
D. Exhaust the list of available base Lightning component in the component Library.
Question No : 73) A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?
A. Wireframe Prototype
B. Heuristic Review
C. Dairy Study
D. Task Analysis
Question No : 74) Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design. Which three new records would typically be created when they convert a lead? Choose 3 answers
A. Contact
B. Activity
C. Converted Lead
D. Account
E. Opportunity
Salesforce User Experience Designer Answers