SAP Service Cloud 2111 Demo Questions

When you're studying for SAP Service Cloud 2111 exam, it's important to know what kind of questions to expect. This way, you can focus your studies on the areas that will be covered on the C_C4H510_21 exam.

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SAP Service Cloud 2111 Sample Questions:

1. Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
A. Set the access rights to edit.
B. Set the read and write access to restricted.
C. Set the read access to restricted.
D. Set the access rights to display.
E. Set the write access to restricted.

2. Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
A. FSM
B. Time recording
C. Manual Routing
D. MRS
E. Activity Planner

3. Which of these objects are NOT associated with SAP Jam groups?
A. Products
B. Sales orders
C. Opportunities
D. Tickets

4. Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.
A. Service level of incoming tickets
B. Status
C. Service category
D. Ticket due date

5. Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
A. Customer
B. Product
C. Contract
D. Installed base

6. Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.
A. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
B. Scoping is automatically generated by the system based on your fine-tuning decisions.
C. The activity list is automatically generated by the system based on your scoping decisions.
D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.

7. 3 Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
A. At least one service object needs to be assigned.
B. A service contract is active.
C. A customer needs to be assigned.
D. Address mismatches must be corrected first.

8. Which key user features allow you to change field properties on the SAP Service Cloud Ul?
A. Code list restriction
B. Workflow rules
C. Adaptation
D. Mashup

9. You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
A. Switch from channel type B2B to B2C.
B. Switch from channel direction inbound to outbound.
C. Switch from channel type B2C to B2B.
D. Switch from channel direction outbound to inbound.

10. What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
A. Determining fine-tuning settings 4
B. Controlling responsibility
C. Controlling validity of the service catalog
D. Reporting
E. Determining service level assignments

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SAP Service Cloud 2111 Demo Questions

SAP Service Cloud 2111 Sample Questions:

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